Client: Multi-unit residential property in Washington, D.C.

Challenge: The property experienced recurring rodent complaints in basement and common areas, causing tenant dissatisfaction and risk of property damage.

Solution:

• Conducted a full site inspection to identify infestation hotspots.

• Implemented a customized Integrated Pest Management (IPM) plan including exclusion work, sanitation improvements, and strategic trapping.

• Trained building maintenance staff on early detection and ongoing monitoring.

Results:

• Rodent complaints dropped by 90% within three months.

• Property maintenance costs related to infestations decreased by 40%.

• Tenant satisfaction scores improved, supporting lease renewals.